Terms of service

Last Updated: August 2026

Welcome to Merbees. These Terms of Service ("Terms") govern your access to and use of our website and the purchase of products from our online store.

Throughout these Terms, the words "Merbees," "we," "us," and "our" refer to Mooskaa LTD, the operator of this website.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services online.

1. Eligibility

By using our website, you confirm that:

  • You are at least the age of majority in your country of residence.
  • Any information you provide is accurate and complete.
  • You will use this website only for lawful purposes.

2. Online Store

We reserve the right to refuse service, cancel orders, or limit quantities purchased where necessary, including where we suspect fraud, unauthorized activity, pricing errors, or violations of these Terms.

We may discontinue or modify products, services, or website content at any time without prior notice.

3. Product Information

We make every reasonable effort to ensure that product descriptions, images, specifications, prices, and availability are accurate.

However:

  • Product colours may vary depending on your device or display settings.
  • Product images are for illustration purposes only.
  • Minor variations in design or packaging may occur.

We reserve the right to correct any errors or omissions and to update information without prior notice.

4. Pricing

All prices displayed on our website are listed in British Pounds Sterling (GBP ÂŁ) unless otherwise stated.

Prices may change at any time without notice.

Applicable taxes and shipping charges (where applicable) will be displayed during checkout before payment is completed.

5. Payments

Payment must be completed at checkout before an order is processed.

We accept secure payment methods available through Shopify, which may include:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • UnionPay
  • Discover
  • Diners Club
  • Apple Pay
  • Google Pay
  • Shop Pay

Payments are processed using secure SSL encryption.

6. Shipping

Shipping information, estimated delivery times, and shipping charges are described in our Shipping Policy.

Please ensure your delivery address is accurate before placing your order.

7. Returns & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Please review that policy before placing an order.

8. User Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

You are responsible for all activities that occur under your account.

Please notify us immediately if you suspect unauthorized use of your account.

9. Acceptable Use

You agree not to:

  • Use the website for unlawful or fraudulent purposes.
  • Attempt to gain unauthorized access to our systems.
  • Upload viruses, malware, or harmful software.
  • Interfere with the security or operation of the website.
  • Copy, reproduce, or exploit website content without permission.

10. Intellectual Property

All content available on this website—including text, graphics, logos, product descriptions, images, icons, and website design—is owned by or licensed to Merbees and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or commercially used without our prior written permission.

11. Third-Party Services

Our website may contain links to third-party websites or services.

Merbees is not responsible for the content, privacy practices, or availability of external websites.

Your use of third-party services is subject to their own terms and policies.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, we do not guarantee that our website will always be uninterrupted, secure, error-free, or free from viruses.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Merbees shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion is prohibited by law.

15. Indemnification

You agree to indemnify and hold harmless Merbees, Mooskaa LTD, its directors, employees, agents, and affiliates from any claims, damages, liabilities, costs, or expenses arising from your breach of these Terms or misuse of the website.

16. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable consumer protection laws.

17. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will always be available on this page with the updated revision date.

Your continued use of our website after changes are published constitutes your acceptance of the revised Terms.

18. Contact Information

If you have any questions regarding these Terms of Service, please contact us.

  • Website Name: Merbees
  • Company Name: Mooskaa LTD
  • Company Number: 14225989
  • Registered Address: 17 King Edward's Road HA4 7AE London United Kingdom
  • Email: support@merbees.com
  • Phone: +44 7418 396773

Customer Service Hours

  • Monday – Friday: 9:00 AM – 6:00 PM (GMT)
  • Saturday – Sunday: Closed

Response Time: We aim to respond to all enquiries within 1 business day.