Contact Us

At Merbees, we're committed to providing friendly, reliable, and timely customer support. Whether you have a question about a product, your order, shipping, returns, payments, or anything else, our team is here to help.

Contact Information

Website: Merbees

Company Name: Mooskaa LTD

Company Number: 14225989

Registered Address:
17 King Edward's Road
HA4 7AE
London
United Kingdom

Email: support@merbees.com

Phone: +44 7418 396773

Contact Form: Available on our website via the Contact Us page.

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Saturday – Sunday: Closed

Response Time: We aim to respond to all enquiries within 1 business day.

How We Can Help

Our customer support team can assist you with:

  • Product information and recommendations
  • Order status and tracking
  • Shipping and delivery enquiries
  • Returns, refunds, and exchanges
  • Payment and billing questions
  • General account or website support

Before Contacting Us

For faster assistance, please include:

  • Your full name
  • Order number (if applicable)
  • The email address used to place your order
  • A clear description of your enquiry
  • Photos of the product (if reporting damage or a defect)

Frequently Asked Questions

Many common questions are answered on our FAQs, Shipping Policy, Return & Refund Policy, and Payment Policy pages. We recommend checking these resources before contacting us, as they may provide an immediate answer.

Thank you for choosing Merbees. We appreciate your trust and look forward to assisting you.

Contact Form