Shipping Policy

Last Updated: August 2026

Thank you for shopping with Merbees. We are committed to delivering your orders safely and efficiently. This Shipping Policy explains our shipping destinations, order processing times, delivery estimates, shipping charges, tracking, and procedures for delivery issues.

1. Shipping Destination

Merbees currently ships within the United Kingdom only.

We do not currently offer shipping to destinations outside the United Kingdom.

Orders are delivered to physical addresses only. We do not currently deliver to PO Boxes.

2. Order Processing

Orders are processed within 1–2 business days, Monday through Friday, after successful payment confirmation.
Orders placed on weekends or UK public holidays will be processed on the next business day.
During peak periods, promotions, or circumstances outside our control, processing may take longer. Where applicable, we will notify you by email.

3. Delivery Timeframes

Our standard shipping service is used for UK orders.

Order Processing: 1–2 business days
Estimated Transit Time: 6–8 business days
Estimated Total Delivery Time: 7–10 business days

Delivery estimates are approximate and are not guaranteed. Delays may occur due to courier operations, adverse weather, high-volume periods, public holidays, or other circumstances beyond our reasonable control.

We do not currently offer express or priority shipping.

4. Shipping Costs

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Free shipping is available on all eligible UK orders, subject to the shipping offer displayed at checkout.

Any applicable shipping charge will be clearly shown before payment is completed.

5. Shipping Carriers and Fulfilment Locations

Orders may be fulfilled and dispatched from our UK or China fulfilment locations, depending on product availability and order requirements.

We may use different shipping carriers depending on the fulfilment location, destination, parcel size, and service availability.

The carrier used for your order may therefore vary.

6. Order Tracking

Tracking is available for shipped orders.

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number where tracking is available.

You can also use our Track Your Order page to check your shipment status.

If you have not received tracking information after your order has been dispatched, please contact our customer support team.

7. Customs, Duties, and Taxes

For orders delivered within the United Kingdom, applicable taxes and duties are included in the price where required.

Customers will not normally be required to pay additional customs charges at delivery for standard UK orders.

If an exceptional charge is imposed by a carrier or authority, we will review the circumstances and assist the customer where appropriate.

8. Delayed or Lost Parcels

If your order appears to be delayed, please contact our customer support team.

When contacting us, please provide:

Your order number
Your full name
The shipping address
Your tracking number, if available
Any relevant delivery information

We will review the tracking information and, where necessary, work with the relevant carrier to investigate the shipment.

If a parcel is confirmed as lost, we will determine the appropriate resolution, which may include a replacement or refund in accordance with our Return & Refund Policy.

9. Damaged or Missing Items

If your order arrives damaged, incomplete, or an item is missing, please contact us as soon as possible.

To help us investigate the issue, please provide:

Your order number
Your full name
Clear photographs of the parcel and packaging
Clear photographs of the damaged product, where applicable
A description of the issue

Where appropriate, we may request additional photographs or video evidence.

We will review the information provided and work with you to determine an appropriate resolution in accordance with our Return & Refund Policy.

10. Incorrect or Incomplete Shipping Information

Customers are responsible for providing an accurate and complete delivery address and contact information when placing an order.

Merbees is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information supplied by the customer.

If you notice an error in your shipping information after placing an order, please contact us immediately. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

11. Failed or Undeliverable Deliveries

A parcel may be considered undeliverable if:

The delivery address is incorrect or incomplete;
The recipient cannot accept the delivery after repeated attempts;
The parcel is not collected when required; or
The carrier returns the parcel to the sender.

If a parcel is returned to us because of an incorrect address, failed delivery, or failure to collect the parcel, we may be able to arrange a reshipment.

Additional shipping charges may apply to reshipments, depending on the circumstances.

Where the failed delivery was caused by an error on our part, we will review the situation and determine the appropriate resolution.

12. Local Delivery

Local delivery may be available for eligible orders or locations within the United Kingdom.

Availability and delivery arrangements may vary depending on the customer's location and the products ordered. Any applicable local delivery option will be displayed at checkout when available.