Shipping policy
Last Updated: August 2026
Thank you for shopping with Merbees. We are committed to delivering your order safely and efficiently. This Shipping Policy explains our processing times, delivery estimates, shipping charges, and what to do if you experience a delivery issue.
Shipping Destination
We currently ship within the United Kingdom only.
At this time, we do not offer international shipping.
Order Processing
- Orders are processed within 1–2 business days (Monday to Friday) after payment has been successfully received.
- Orders placed on weekends or public holidays are processed on the next business day.
- During peak seasons or promotional periods, processing times may be slightly longer. If this occurs, we will notify you by email.
Estimated Delivery Time
Once your order has been dispatched, estimated delivery times are:
- Handling Time: 1–2 business days (Monday–Friday)
- Transit Time: 6–8 business days (Monday–Friday)
- Estimated Delivery: 7–10 business days
Delivery estimates are provided as guidance only and may vary due to courier delays, severe weather, or other circumstances beyond our control.
Shipping Costs
Shipping charges are calculated and displayed during checkout before you complete your purchase.
From time to time, we may offer free shipping promotions. Any promotional offers will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (where tracking is available).
You can also track your order using our Track Your Order page or by contacting our customer support team.
Incorrect Shipping Information
Please ensure that your shipping address and contact information are accurate before completing your order.
Merbees is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
If you notice an error after placing your order, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee changes once an order has entered processing.
Lost, Delayed, or Damaged Parcels
If your parcel is delayed, lost, or arrives damaged, please contact us promptly.
To help us investigate, please provide:
- Your order number
- Your full name
- Photos of the damaged package or product (if applicable)
We will work with the shipping carrier to resolve the issue as quickly as possible and, where appropriate, arrange a replacement or refund in accordance with our Return & Refund Policy.
Failed Deliveries
If a delivery cannot be completed because of an incorrect address, repeated unsuccessful delivery attempts, or failure to collect the parcel, additional shipping charges may apply for reshipment.
Contact Us
If you have any questions about shipping or your order, our customer support team is happy to help.
Website Name: Merbees
Company Name: Mooskaa LTD
Company Number: 14225989
Registered Address:
17 King Edward's Road
HA4 7AE
London
United Kingdom
Email: support@merbees.com
Phone: +44 7418 396773
Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Saturday – Sunday: Closed
Response Time: We aim to respond to all enquiries within 1 business day.