Privacy policy

Last Updated: August 2026

At Merbees, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Mooskaa LTD ("Merbees," "we," "us," or "our") collects, uses, stores, shares, and protects your personal information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Website Name: Merbees

Company Name: Mooskaa LTD

Company Number: 14225989

Registered Address:
17 King Edward's Road
HA4 7AE
London
United Kingdom

Email: support@merbees.com

Phone: +44 7418 396773

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

Full name
Billing address
Shipping address
Email address
Telephone number

Order Information

Products purchased
Order history
Delivery details
Refund and return information

Payment Information

Payments are securely processed through our payment providers.

We do not store your complete credit or debit card information on our servers.

Technical Information

We may automatically collect:

IP address
Browser type
Device information
Operating system
Language preferences
Time zone
Website usage information

3. How We Collect Information

We collect information:

Directly from you when placing an order or contacting us.
Automatically through cookies and similar technologies.
From trusted service providers such as Shopify and payment processors where necessary to complete your order.

4. How We Use Your Information

We use your information to:

Process and fulfil your orders.
Deliver products.
Process payments.
Communicate about your orders.
Respond to customer enquiries.
Prevent fraud and unauthorized transactions.
Improve our website and customer experience.
Comply with legal and regulatory obligations.
Send marketing communications where you have chosen to receive them.

5. Legal Basis for Processing (UK GDPR)

Where applicable, we process your personal information based on one or more of the following legal grounds:

Performance of a contract.
Compliance with legal obligations.
Legitimate business interests.
Your consent (where required).

6. Sharing Your Information

We only share your information where necessary to operate our business.

This may include:

Shopify (our e-commerce platform)
Payment service providers
Shipping and delivery companies
Fraud prevention services
Professional advisers where required
Government authorities when legally required

We do not sell your personal information.

7. Shopify

Our online store is powered by Shopify.

Shopify processes certain personal information on our behalf in order to provide secure hosting, checkout, payment processing, and order management services.

For more information, please review Shopify's Privacy Policy.

8. Cookies

We use cookies and similar technologies to:

Remember your shopping cart.
Keep you signed into your account.
Improve website performance.
Measure website traffic.
Understand customer behaviour.
Provide personalised content where permitted.

You can control or disable cookies through your browser settings.

Please note that disabling cookies may affect certain website features.

9. Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders.
Provide customer support.
Meet legal, tax, and accounting requirements.
Resolve disputes.
Enforce our agreements.

When information is no longer required, it is securely deleted or anonymised.

10. International Data Transfers

Some of our service providers may process your information outside the United Kingdom.

Where this occurs, appropriate safeguards are implemented in accordance with applicable data protection laws to protect your personal information.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information.
Correct inaccurate information.
Request deletion of your information.
Restrict or object to certain processing.
Request transfer of your information.
Withdraw consent where processing is based on consent.
Lodge a complaint with the relevant data protection authority.

To exercise your rights, please contact us using the details below.

12. Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so that we can remove it promptly.

13. Security

We use appropriate administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.