Contact information
At Merbees, we're committed to providing friendly, reliable, and timely customer support. Whether you have a question about a product, your order, shipping, returns, payments, or anything else, our team is here to help.
Contact Information
Website: Merbees
Company Name: Mooskaa LTD
Company Number: 14225989
Registered Address:
17 King Edward's Road
HA4 7AE
London
United Kingdom
Email: support@merbees.com
Phone: +44 7418 396773
Contact Form: Available on our website via the Contact Us page.
Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Saturday – Sunday: Closed
Response Time: We aim to respond to all enquiries within 1 business day.
How We Can Help
Our customer support team can assist you with:
- Product information and recommendations
- Order status and tracking
- Shipping and delivery enquiries
- Returns, refunds, and exchanges
- Payment and billing questions
- General account or website support
Before Contacting Us
For faster assistance, please include:
- Your full name
- Order number (if applicable)
- The email address used to place your order
- A clear description of your enquiry
- Photos of the product (if reporting damage or a defect)
Frequently Asked Questions
Many common questions are answered on our FAQs, Shipping Policy, Return & Refund Policy, and Payment Policy pages. We recommend checking these resources before contacting us, as they may provide an immediate answer.
Thank you for choosing Merbees. We appreciate your trust and look forward to assisting you.