Track Your Merbees Order
Your order is on its way! Use your tracking information to follow your package from our store to your doorstep.
How to Track Your Order
Order Confirmed
Once your payment is successfully completed, we'll send you an order confirmation email.
Order Shipped
When your order leaves our facility, you'll receive a shipping confirmation email with your tracking information, where tracking is available.
In Transit
Use your tracking number to follow your shipment's progress with the relevant delivery carrier.
Out for Delivery
Your package is on its final journey and should arrive soon.
Track Your Package
To track your order:
- Find your shipping confirmation email from Merbees.
- Locate your tracking number.
- Click the tracking link provided in the email or enter your tracking number on the carrier's tracking website.
If your tracking information does not appear immediately, please allow up to 48 hours for the carrier's system to update.
Delivery Estimates
Our current estimated delivery timeframe is:
| Stage | Estimated Time |
|---|---|
| Order Processing | 1–2 business days |
| Transit Time | 6–8 business days |
| Estimated Delivery | 7–10 business days |
Delivery estimates are not guaranteed and may be affected by carrier delays, public holidays, severe weather, or other circumstances outside our reasonable control.
Haven't Received Your Tracking Information?
If your order has been dispatched but you haven't received tracking information, please check your spam or junk email folder first.
If you still cannot find it, contact us and provide your:
- Full name
- Order number
- Email address used to place the order
We'll be happy to assist.
Tracking Information Hasn't Updated?
Sometimes carriers don't scan parcels at every stage of transit. If your tracking status hasn't changed for a short period, please allow additional time for the next scan.
If there has been no tracking update for an extended period or your estimated delivery window has passed, contact our support team so we can investigate.
Order Delivered but Not Received?
If tracking shows your order as delivered but you cannot locate it:
- Check around your property and any safe-place location.
- Ask household members or neighbours if they accepted the package.
- Check whether the carrier left a delivery notice.
- Contact us if you still cannot locate your order.
We'll do our best to help investigate the delivery with the carrier.
Need Help?
We're here to help with tracking, delivery, and order-related questions.
Merbees
Mooskaa LTD
Company Number: 14225989
Address:
17 King Edward's Road
HA4 7AE
London
United Kingdom
Email: support@merbees.com
Phone: +44 7418 396773
Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM (GMT)
Saturday–Sunday: Closed
Response Time: We aim to respond to all enquiries within 1 business day.