Payment Policy

Last Updated: August 2026

At Merbees, we are committed to providing a secure, convenient, and transparent payment experience. This Payment Policy explains the payment methods we accept, how payments are processed, and important information regarding billing.

Accepted Payment Methods

We currently accept the following secure payment methods:

Visa
Mastercard
American Express
Maestro
UnionPay
Discover
Diners Club
Apple Pay
Google Pay
Shop Pay

The payment methods displayed at checkout may vary depending on your location and device.

Payment Processing

All payments are processed securely at the time your order is placed. Orders will only be processed once payment has been successfully authorized and received.

If your payment is declined or cannot be verified, your order may be delayed or cancelled until payment has been successfully completed.

Currency

All prices displayed on our website are in British Pounds Sterling (GBP £) unless otherwise stated.

Secure Payments

Your payment security is important to us. Our store is hosted on Shopify, and all transactions are protected using industry-standard SSL (Secure Socket Layer) encryption. We do not store your complete credit or debit card information on our servers.

Billing Information

To help prevent delays, please ensure that your billing information is accurate and matches the information held by your payment provider.

We reserve the right to cancel or refuse any order if payment cannot be verified or if fraudulent activity is suspected.

Taxes

Where applicable, taxes are calculated and displayed during checkout before you complete your purchase.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Once a refund has been processed, it may take 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

For complete details, please refer to our Return & Refund Policy.

Payment Security

Merbees takes fraud prevention seriously. For your protection, certain orders may require additional verification before they are approved and dispatched.

If additional verification is required, our customer support team will contact you using the email address or phone number provided with your order.